Accelerating Public Sector Collaborative Transformation Conference - Conference Slides

Welcome to the downloadable presentations from the 27th June conference, held at Canterbury Christ Church University as a collaboration between the Canterbury Christ Church University Business School, Kent Connects and Shared Service Architecture Ltd. Please download the relevant presentations and if you have any questions please contact


The Welcome From The Conference Chair Dr. Wim van Vuuren wim van vuuren2

Wim holds the position of Director of Business and Enterprise within the Canterbury Christ Church University Business School and is a Principal Lecturer in the area of Entrepreneurship and Innovation. He is also the founder and Programme Director of the UK’s first postgraduate certificate programme in Shared Services, which has been running over the past 4 years in London, Medway, Cardiff and Belfast. Wim regularly chairs national conferences on shared services and actively contributes to the public debate on shared services. Wim holds an MSc in Industrial Engineering and Management Science and a PhD in Technology Management, both from the Eindhoven University of Technology in the Netherlands, where he also worked for a number of years as a lecturer in Organisation Science. Prior to joining Canterbury Christ Church University, he held the position of Associate Director within KPMG in Malta where he led a business advisory team for nearly 7 years, providing services primarily to government departments and public sector entities.

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Session 1: Collaborative Leadership

The East Kent Services Story: Colin Carmichael, OBE, Chief Executive, Canterbury City Council Colin Carmichael

Colin Carmichael OBE has been Chief Executive of Canterbury City Council since 1996. Before that he was Director of Corporate Services for the London Borough of Camden, and Head of Personnel Services for LB Hackney. He is a member of the Governing bodies of the University of Kent; Canterbury Christ Church University; Visit Kent; Canterbury 4 Business; and he chairs the Joint Kent Chief Executives' group, and the Board of Canterbury FE College. He has been closely involved in the development of East Kent Housing, which is the biggest Local Authority led-ALMO in England and provides services to Canterbury, Dover, Thanet and Shepway Councils.    

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Collaborative Leadership Theory And Practice: Manny Gatt SSAf, lecturer on the Postgraduate Certificate in Shared Services manny gatt111

Manny is the co-founder of Shared Service Architecture Ltd (SSA) a research and teaching company specialising in equipping individuals and public sector organisations with the skills and knowledge to successfully initiate innovative shared service solutions. A leader in the field of public sector partnership and collaborative working for over 17 years, Manny has advised numerous public sector organisations on how to build their collaborative advantage working across local government, further and higher education, LEPs, housing associations, police and fire services and more recently the NHS. He is an author and visiting lecturer at University of Derby Corporate on Collaborative Leadership and Canterbury Christ Church University on shared services.

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Session 2: Building Partnership Trust And Creating A Shared Vision 

The University of South Wales Story: Graham Rogers SSA, Deputy Vice Chancellor, University of South WalesGraham Rogers

 Graham is a Deputy Vice Chancellor at the University of South Wales which was formed through a merger between the University of Glamorgan and the University of Wales, Newport. Before the merger he was a Deputy Vice Chancellor at the University of Wales, Newport and as a member of the Executive of both Universities played a leading role in the merger and the formation of the University of South Wales.

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Trust & Shared Vision Theory & Practice: Julie Rogers SSA, Strategic Customer Services Manager, Ashford Borough Council
julie rogers

Julie has recently expanded her role to include environmental services and been promoted to the Head of Environmental and Customer Services.  Brought into environmental services to cover sickness absence during the roll out of one of the biggest change events Ashford borough has experienced in the last ten years, Julie has been working with partners to establish the Mid Kent Waste Partnership.  Julie has many years' experience, both public and private sector in change, transformational and shared services projects including Gateway.

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Session 3: Creating A Shared Service Business Case

The Mid-Kent Partnership Story: Andrew Cole SSA, Mid-Kent Improvement Partnership

Head of Mid Kent ICT Services. Actively involved in every shared service delivered by Mid Kent Improvement Partnership (inc leading on the ICT shared service that went live in April 2013). 25 years working in private and public sector ICT services.  Experienced in leading customer service, business improvement and ICT teams in Tunbridge Wells Borough Council before taking responsibility for the MKIP ICT Shared Service project in 2011.

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Shared Business Case Theory & Practice: Dave Lindsay SSA, Mid-Kent Improvement Partnership dave lindsay

Dave was Head of ICT at Maidstone Borough Council for around 7 years before becoming CIO for the Mid Kent ICT Shared Service in 2013. Dave was unfortunate to undertake his Shared Service Architect studies AFTER the Mid Kent ICT Shared Service became operational. He was therefore able to retrospectively identify each and every mistake which was made as part of the implementation, which was both instructive and painful in equal measures

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Session 4: Service Design & Innovation 

The Hampshire Fire, Police and Council Story: John Beckerleg SSA, Director of Supporting Services CFOAJohn Beckerleg 3


He is Director of Supporting Services for the Chief Fire Officers' Association. John has worked on a number of collaborative projects, most recently with Hampshire Fire and Rescue Service, including shared control rooms, joint vehicle maintenance and, most particularly, shared support services in Hampshire.

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Design & Innovation Theory & Practice: Dominic Macdonald-Wallace SSA, lecturer on the Postgraduate Certificate in Shared ServicesDominic Wallace white

Dominic Macdonald-Wallace is Director of Learning and Development at Shared Service Architecture Ltd. Dominic is co-author of seven toolkits now used in over 500 public sector organisations to develop collaborative working and shared services. He has worked with others to develop the professional roles of Shared Service Practitioner and Shared Service Architect and has worked with Wim van Vuuren and Canterbury Christ Church University Business School to establish the UK’s first formal M-level qualification in shared service working.

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Session 5: Service Transformation & Operation 

The Kent & Essex Police Support Service Story: Mark Gilmartin SSA, Director of Kent & Essex Police Support ServicesMark Gilmartin wb


Mark Gilmartin is the Director of Support Services for Essex and Kent Police. This shared service was established in September 2012 and forms part of a wider collaboration initiative between the two forces that account for approximately 25% of their combined revenue expenditure.

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Theory & Practice of Transformation and Operation: Terry Huggins SSAf, Associate Director, Shared Service Architecture Ltd

Terry Huggins

Terry Huggins is a highly experienced professional leader and manager from the public sector with additional experience in the private and voluntary sectors.
He has operated at the highest level, uniquely being simultaneously the Chief Executive of two local authorities in different counties and without a shared boundary. He has a collaborative approach to providing good public services and is a highly motivational team member and leader. He is a sound manager and took South Holland District Council from a rating by external verification of “satisfactory” to “excellent”.
He is a regular speaker and contributor to conferences and seminars both in the UK and internationally.

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