Your details
a.
When you register with the Shared Service Architecture Ltd website, you will be
required to choose a contact email address and password. You are responsible
for all sessions and transactions taken under these details. You should keep
your password safe and not disclose it to anyone. You should change it immediately
if you feel it has been compromised.
b.
If any of your details change, such as your credit card billing address, you
must inform Shared Service Architecture Ltd as soon as possible. You may update
your details by signing into your account on the Shared Service Architecture
Ltd website, and update the relevant section.
The contract between us
a.
Any contract for purchases made through the website will be with Shared Service
Architecture Ltd, whose registered office is at Synergy House, 7 Acorn Business Park, Commercial Gate,
Mansfield, NG18 1EX, registered company no. 06688623.
b.
Shared Service Architecture Ltd must receive payment of the whole of the price
for the goods that you order before your order can be accepted, and the
contract formed. Payment is not taken until the point of despatch of the goods
to you from our distribution centre. Once payment has been received Shared
Service Architecture Ltd will confirm that your order has been received by
sending an email to you at the email address you provide in your registration
form. The shipment email will include your name, the order number and the total
price. Shared Service Architecture Ltd’s acceptance of your order brings into
existence a legally binding contract between us on these terms. Any term sought
to be imposed by you in your order will not form part of the contract.
c.
Shared Service Architecture Ltd is entitled to withdraw from any contract in
the case of obvious errors or inaccuracies regarding the goods appearing on our
website. If an error or inaccuracy is discovered with regards to the advertised
price of the goods that you have ordered, we will contact you as soon as
possible by email. This will be to inform you of the correct price of the
goods, and to ask you if you wish to continue with the order at the amended
price, or to cancel the order altogether.
Withdrawal by you from the
contract
If
you are an individual and are not buying goods on behalf of a business, there
are certain circumstances in which you may withdraw from the contract and these
are set out here. This right to withdraw does not apply to business buyers.
a.
You may withdraw your order for goods at any time up to the end of the twenty
first working day after you have received the goods. You do not need to give Shared
Service Architecture Ltd any reason for withdrawing your order nor will you
have to pay any penalty.
b.
The only circumstance in which you cannot withdraw your order is where you have
taken the goods you have ordered (or the ones in relation to which you want to
withdraw) out of the sealed package in which they were delivered.
c.
To withdraw your order you must notify Shared Service Architecture Ltd in
writing at the address set out in the Shared
Service Architecture Ltd returns section of this website.
d.
If you have received the goods before you withdraw your order then, unless you
have lost your right to withdraw because you have taken the goods out of their
sealed package, you must send them back to the Shared Service Architecture Ltd
return address at your own cost and risk, unless the goods were supplied faulty
or damaged. If you withdraw your order but Shared Service Architecture Ltd has
already processed the goods for delivery and you have received them, you must
not unpack the goods when they are received by you and you must send the goods
back to Shared Service Architecture Ltd at the return address at your own cost
and risk as soon as possible.
e.
Once you have notified Shared Service Architecture Ltd that you are withdrawing
your order, any sum debited to Shared Service Architecture Ltd from your credit
card will be re-credited to your account as soon as possible and in any event
within 30 days of your order.
Availability of goods you
order
If
Shared Service Architecture Ltd has insufficient stock to deliver the goods
ordered by you, we will notify you as soon as possible and any sum debited by Shared
Service Architecture Ltd from your credit card will be re-credited to your
account and Shared Service Architecture Ltd will notify you by email at the
address given by you in your order form. The refund will be made as soon as
possible and in any event within 30 days of your order. Shared Service
Architecture Ltd will not be obliged to offer any additional compensation for
disappointment suffered.
Please
note: we endeavour to bring our customers the best value we can by running
special offers, but please remember stocks are limited at the special offer
price, and subject to availability. We update our website as quickly as we can
to minimise disappointment. The process of updating the website when goods have
sold out at promotional prices can take a few hours to update. Please note that
the price the goods are offered for tender are as displayed in the shopping
basket. Rest assured your credit card will only be debited as your order or
individual items from your order are dispatched.
Multi-buy offers
Prices
exclude postage and packing. Promotions apply to listed titles only, which are
subject to change and availability. If you choose to purchase a product from a
multi-buy offer, but do not purchase enough products to qualify for the special
discount, the product will be charged at the normal price.
Delivery of goods to you
a.
Shared Service Architecture Ltd will post, or arrange a courier on your behalf,
for the goods ordered by you to the person and address you give Shared Service
Architecture Ltd at the time you make your order. For goods delivered outside
of the EU, the consignee (ie the person to whom the consignment is sent) will
be the declarant and importer into the country for which the consignment is
destined. The consignee will be responsible for both customs clearance and
payment of customs duties and local taxes where required.
b.
Delivery will be made as soon as possible after your order is accepted and in
any event within 30 days of despatch of the order. All delivery times quoted on
the website are estimates only, based on availability, normal processing and
delivery companies.
c.
You will become the owner of the goods you have ordered when the goods are
despatched to you from our distribution centre.
Customs charges
If
you are ordering goods for delivery outside of the EU, please note that your
consignment may be subject to import duties and taxes, which are levied once
the goods reach the country of destination. Any such charges levied in relation
to customs clearance must be borne by you. It is accepted by you that Shared
Service Architecture Ltd has no control over additional charges in relation to
customs clearance. Shared Service Architecture Ltd recommends that you check
with your local customs officials or post office for more information regarding
importation taxes/duties that may be applicable to your online order.
Liability
This
is as follows:
a.
If the goods Shared Service Architecture Ltd delivers are not what you ordered
or are damaged or defective or the delivery is of an incorrect quantity, Shared
Service Architecture Ltd shall have no liability to you unless you notify Shared
Service Architecture Ltd of the problem, in writing to jfoad@sharedservicearchitects.co.uk
within 10 working days of the delivery of goods in question.
b.
If you do not receive goods ordered by you within 30 days of the date on which
they were despatched to you, Shared Service Architecture Ltd shall have no
liability to you unless you notify Shared Service Architecture Ltd in writing
at the Shared Service Architecture Ltd contact email jfoad@sharedservicearchitects.co.uk
of the problem within 40 days of the date on which the goods were despatched to
you.
c.
If you notify a problem to Shared Service Architecture Ltd under this
condition, Shared Service Architecture Ltd’s only obligation will be, at its
option, to make good any shortage or non-delivery; to replace or make good any books
that are damaged or defective; or to refund to you the amount paid by you for
the goods in question to the original method of payment, unless such method is
no longer valid in which case Shared Service Architecture Ltd will agree with
you a method of returning the value of the refund due.
d.
Shared Service Architecture Ltd will not be liable to you for any indirect or
consequential loss or damage arising out of any problem you notify to Shared
Service Architecture Ltd under this condition and Shared Service Architecture
Ltd shall have no liability to pay any money to you by way of compensation
other than to refund to you the amount paid by you for the goods in question
under paragraph (c) above.
e.
Nothing in this condition is, however, intended to limit any rights you might
have as a consumer under applicable local law that may not be excluded nor in
any way to exclude or limit Shared Service Architecture Ltd’s liability to you
for any death or personal injury resulting from its negligence.
Nothing
in this contract creates any right which is enforceable by any person who is not
a party to the contract.
Force Majeure
Shared
Service Architecture Ltd shall have no liability to you for any failure to
deliver goods you have ordered or any delay in doing so or for any damage or
defect to goods delivered that is caused by any event or circumstance beyond
its reasonable control.
Invalidity
If
any part of these conditions is unenforceable (including any provision in which
Shared Service Architecture Ltd excludes its liability to you) the
enforceability of any other part of these conditions will not be affected.
Complaints
Shared
Service Architecture Ltd operates a complaints handling procedure which is used
to try to resolve disputes when they first arise. If you have a complaint,
please contact the Customer Service Co-ordinator at the following address:
Dominic
Wallace, Director of Learning and Development, Shared Service Architecture Ltd,
New BroadStreet House, New Broadstreet, London EC2M 1NH or by email: dominic.wallace@sharedservicearchitects.co.uk (correspondence only, no returns to this
address please).
Governing Law
The
contract between us shall be governed by and interpreted in accordance with
English law, and the English courts shall have jurisdiction to resolve any
disputes between us.
Entire Agreement
These
terms and conditions, together with the current Shared Service Architecture Ltd
website prices, delivery details and Shared Service Architecture Ltd contact
details, set out the whole of our agreement relating to the supply of the goods
to you by Shared Service Architecture Ltd. These terms and conditions cannot be
varied except in writing signed by a director of Shared Service Architecture
Ltd. In particular nothing said by any sales person on behalf of Shared Service
Architecture Ltd should be understood as a variation of these terms and
conditions or as an authorised representation about the nature or quality of
any goods offered for sale by Shared Service Architecture Ltd. Shared Service
Architecture Ltd shall have no liability for any such representation being
untrue or misleading.
Disclaimer
The
nature of Internet communications means that your communications may be
susceptible to data corruption, interception and delays. Shared Service
Architecture Ltd shall not be responsible for any detrimental reliance you
place on this website or its contents.
Shared
Service Architecture Ltd is providing this site and its contents (including any
downloadable data or software) on an 'as is' basis and makes no representations
or warranties of any kind with respect to this site or its contents and
disclaims all such representations and warranties, whether express or implied,
to the fullest extent permitted by applicable law. In addition, Shared Service
Architecture Ltd makes no representations or warranties about the accuracy,
completeness or suitability for any particular purpose of the information and
related graphics published in this site or that any software or the server that
makes it available are free of viruses or other harmful components.
The
information contained in this site may contain technical inaccuracies or
typographical errors. All liability of Shared Service Architecture Ltd
howsoever arising for any such inaccuracies or errors is expressly excluded to
the fullest extent permitted by applicable law.
Neither
Shared Service Architecture Ltd nor any of its Directors, employees or other
representatives will be liable for damages arising out of or in connection with
the use of this site in any way. This is a comprehensive limitation of
liability that applies to all damages of any kind, including (without
limitation) compensatory, direct, indirect or consequential damages, loss of data,
income or profit, loss of or damage to property and claims of third parties.
Hyperlinks
Our
website may contain hyperlinks. These hyperlinks connect you to sites of other
organisations which are not our responsibility. We have used our reasonable
endeavours in preparing our own website and the information included in it is
done so in good faith. However, we have no control over any of the information
you can access via other websites. Therefore, no mention of any organisation,
company or individual to which our website is linked shall imply any approval
or warranty as to the standing and capability of any such organisations,
company or individual on the part of Shared Service Architecture Ltd.
Copyright notice
All
design, text, graphics and the selection or arrangement thereof are the
copyright of Shared Service Architecture Ltd, or of other copyright owners.
Permission is granted to electronically copy and print in hard copy portions of
this site for the sole purpose of placing an order with Shared Service
Architecture Ltd, or using this site as a shopping resource. Any other use of
materials on this site (including reproduction for purposes other than those
noted above and modification, distribution, or republication) without the prior
written permission of Shared Service Architecture Ltd is strictly prohibited.
Trade marks
All
trade marks, product names and company names or logos used in this site are the
property of their respective owners. No permission is given by Shared Service
Architecture Ltd in respect of the use of its or any such other trade marks,
product names, titles or logos and such use may constitute an infringement of
the holder's rights.
Interpretation
In
these terms and conditions:-
'Shared
Service Architecture Ltd' means Shared Service Architecture Ltd, whose
registered office is at Synergy
House, 7 Acorn Business Park, Commercial Gate, Mansfield, NG18 1EX and any
connected organisation that actually supplies goods ordered by you and any
successor to its business;
'working
day' means every day of a calendar year apart from weekends and statutory and
public holidays;
'us'
means Shared Service Architecture Ltd and you together; and
'you'
and 'your' means the person ordering goods under these terms and conditions.