Meet the Shared Service Architects' Team

Photo 46.jpgManny Gatt
Managing Director
(MBA, BA (hons), CertBC, FIBA, FRS)

Manny has been a leader in the field of public sector partnership working for 17 years, first as chief executive of the Enterprise Agency in Derby and latterly as managing director for Business Link Nottinghamshire. Prior to that he was a director with Coats Viyella plc. Manny set up Shared Service Architecture Ltd following his experience in working across the public sector on partnership activity, for example:

  • Consultancy to partnership bids for regional public service contracts.
  • Partnership development work for a number of local authorities and police forces for example:
  • Rutland County Council –facilitated a senior management development programme for the Children’s Service division.
  • Lincolnshire Connexions – developed and managed a change programme for staff transferring to the successor organisation.
  • Business development consultancy projects for the East Midlands Development Agency and Welsh Assembly Government.

In his work with Business Link Nottinghamshire (a private sector company with a public sector purpose and turnover of £5m) Manny brought together over 70 staff from 4 disparate organisations to establish the new shared service delivery service.

Manny is co-author of The Highway Code of Shared Services and The Shared Service Architect's Toolbox postgraduate text books and the Ten Top Tips For Shared Services. He is also a popular and regular speaker at conferences and roundtable meetings on shared services.

As a result of his in-depth experience in “building powerful partnerships” Manny believes that the key to building effective partnership relationships is through the development of genuine collaborative leaderships and by empowering teams to take ownership of the customer benefits and the change plan. Manny is a passionate advocate in the field of change management, an inspirational mentor and a skillful partnership developer with extensive networks across both the private and public sectors.


Dominic Editor SSAM.jpgDominic Macdonald-Wallace
Director of Learning and Development
(MA, CEd, AFPC)  

Dominic has worked in central and local government on partnership development activities for the last 15 years. He holds a research masters in “Shared Services In The Public Sector” and set up Shared Service Architecture Ltd following his experience of partnership building in the public sector, including:

  • As the recent Programme Manager of the Kent & Medway Improvement partnership for three years, facilitating joint working between the 14 Councils and partners in Kent and Medway, managing a £1.25m budget.
  • Over two years as the DTI's Ukonline For Business Champion for London developing active partnerships between the private and public sector to enable online access to services, managing a £2m budget.
  • Four years as a lead consultant on the development of the £6m Business Link Corporate University project creating learning and partnership activity across the business and enterprise networks.

Dominic's research MA (2008) in “The skills and knowledge required by local government Members and Officers in delivering shared services” proved that there is a need for people he calls “Shared Service Architects” - specialists in designing and initiating the first stages of shared services.

He is co-author of The Highway Code of Shared Services, The Shared Service Architect's Toolbox, The Shared Service Architect's Business Case Toolbox and the Shared Service Architect's Innovation Toolbox. He is also the editor of Collaborative Transformation Magazine.

Dominic is a skilled lecturer and public speaker and is alway pleased to be invited to speak at conferences and roundtable meetings as he is on a mission to accelerate the success of shared services in the public sector.


Lucie Hall website pic

Lucie Hall
Media and Research Manager
(BSc. Hons, SS(PRAC))

Lucie joined SSA in January 2011 after graduating in Advertising Management and Marketing at Canterbury Christ Church University. Whilst at university she was part of a team who won the Caldecott Foundation Award for the application of social networks in business applications and multi-media marketing campaigns.Lucie manages the infrastructure of the SSA website and email network and systems. This includes the relationships with the alumni, publishing the weekly news, jobs and seminar updates.

Lucie also manages the SSA practitioner database of over 2,000 members and the alumni database in the SSA community section of the website. Lucie supported the research, design and drafting of the SSA Collaborative Leadership toolkits and through her media and research work has a good knowledge of shared service and collaborative transformation working.



Jo Foad
Events & Publishing Manager
(RSA Dip)

Jo has worked with SSA for five years and manages the hundreds of annual delegate registrations, and the logistics for the large number of SSA events, including providing the organisational secretariat services for the Postgraduate Certificate in Collaborative Transformation. Jo also researches, reviews and proofs all SSA publications, including the seven Collaborative Working toolkits, sales and marketing information packs, weekly news, jobs and events emails, the online tools and website postings.

Jo supported the drafting and proofing of the SSA Collaborative Leadership toolkits and through her seminar and proofing work has a good knowledge of shared service and collaborative transformation working.



Magda Zurba sml 2Magda Zurba
Client Relationship Manager

Magda joined SSA in 2016 after graduating in Business Studies at the University of Derby. She comes from an organisational development, HR and recruitment background and she also holds The Futures Award Plus in Professional Development and Behaviour.

Magda oversees the Client Relationship Management function for Shared Service Architects, and is our main point of contact for clients. Magda is also responsible for customer interaction on social media platforms such as LinkedIn and Twitter, as well as marketing and business development strategy.

Magda also supports the research, design and delivery of high-level facilitation projects across a variety of public-sector organisations such as Bristol City Council, HEE, LMC/LPC and Nottinghamshire Fire and Rescue Service. This has provided her with a good understanding of collaborative transformation working and shared services across different organisations.